Returns & Refund Policy
Last updated: August 15, 2026
Purity Organic Shop sells food products, including dry fish and other food items. Because of the nature of these products, returns are limited to specific circumstances.
1. Food Products
For food-safety and hygiene reasons, we generally do not accept returns of food products after delivery simply because a customer has changed their mind.
We therefore recommend that customers review their order carefully before completing payment.
2. Wrong Product
If you receive a product that is different from the product you ordered, you may contact us to request a return or other appropriate resolution.
Please contact us as soon as possible after receiving the order and provide:
- Your order number.
- Your name and contact information.
- The product you ordered.
- The product you received.
- Photographs or other information that may help us verify the issue, where appropriate.
After reviewing the issue, we will determine the appropriate resolution.
3. Damaged Food Products
Because our products are food items, ordinary returns for damaged or compromised food products are not part of our standard return policy.
However, if you believe that an order has arrived in an unacceptable condition or there is another serious problem with the product, please contact us promptly. We will review the circumstances and determine what action may be appropriate.
4. Change of Mind
We do not accept returns or refunds simply because a customer has changed their mind after placing an order or receiving a food product.
5. Refunds
Where a refund is approved, the refund method and processing time will depend on the original payment method and the circumstances of the order.
We will communicate the applicable refund arrangements to the customer when a refund is approved.
6. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
We will try to accommodate cancellation requests received before the order has been processed or dispatched. Once an order has been prepared or handed to a courier, cancellation may no longer be possible.
7. Customer Responsibility
Customers are responsible for providing accurate delivery information and for being available to receive their orders.
Problems caused by incorrect or incomplete customer information may not qualify for a return or refund.
8. Contact Us
For return or refund questions, please contact:
Purity Organic Shop
by Mahi Agro Industries
Cox’s Bazar, Bangladesh
Phone: 01848304455
Email: hello@purityorganicshop.com
9. Policy Updates
We may update this Returns & Refund Policy from time to time. The latest version will be published on this page with an updated “Last updated” date.